PAIA Section 51 Manual

1. Particulars of the Private Body

Full name: B&W Movers [Pty Ltd]
Registration Number: [CIPC_NUMBER]
Type of Entity: [Private Company / Sole Proprietor / Partnership]
Physical Address: 52 The Avenue, Henley on Klip, Meyerton, 1961, Gauteng
Telephone: +27 82 323 7167
Email: [email protected]
Website: bwmovers.co.za

2. Head of the Private Body & Information Officer

Head of the Private Body: [OWNER_FULL_NAME]
Information Officer: [IO_FULL_NAME]
Deputy Information Officer(s): [NAME(S)] (if appointed)
Contact: [IO_EMAIL] · +27 82 323 7167

3. Guide on how to use the Act

The Information Regulator has published a Guide on the PAIA and POPIA Acts, available at inforegulator.org.za.

4. Categories of records held by B&W Movers

• Client records (quotes, contracts, invoices, communications)
• Employee records (contracts, ID copies, payroll, tax records)
• Financial records (accounting ledgers, bank statements, SARS filings)
• Supplier & operator records (contracts, invoices)
• Marketing records (opt-in lists, campaign records)
• Insurance records (policies, claims)
• Health & safety records (workplace incidents, if any)
• CIPC statutory records (registers, resolutions)
• Website & digital records (analytics, backups, correspondence)

5. Records available automatically

Company profile on bwmovers.co.za, published Privacy Policy and Cookie Policy, standard terms and conditions, and public marketing materials.

6. Records available via PAIA request

Any record not automatically available may be requested via a formal PAIA request submitted on Form C to the Information Officer. Form C is available from inforegulator.org.za.

7. Prescribed fees

Per Regulation R187: request fee (non-personal requester): R50.00. Access fees per page: R1.10. Personal requesters (requesting own PI): no request fee. Fees may be updated by the Information Regulator.

8. Grounds for refusal

B&W Movers may refuse access to records in accordance with Chapter 4 of PAIA, including:

• Mandatory protection of privacy of a third party (S.63)
• Mandatory protection of commercial information of a third party (S.64)
• Mandatory protection of certain confidential information (S.65)
• Mandatory protection of safety of individuals and property (S.66)
• Mandatory protection of records privileged from production in legal proceedings (S.67)
• Protection of commercial information of the private body (S.68)
• Protection of research information of a third party and the private body (S.69)

9. Remedies if access is refused

A requester may lodge a complaint with the Information Regulator or apply to a competent court within 180 days of the decision.

10. Notice under Section 52(2) of PAIA

B&W Movers has not been notified in terms of Section 52(2) of PAIA about categories of records that must be published in the Gazette.

11. Availability of this Manual

This Manual is available on the B&W Movers website at bwmovers.co.za/paia-manual/, at the registered address during business hours (Monday–Friday, 07:00–17:00), and on request from the Information Officer.

12. Categories of Personal Information Processed (POPIA S.51(1))

• Names, contact details, physical addresses (clients, staff, suppliers)
• Financial information (payment records, bank details of staff)
• Employment information (staff ID copies, tax numbers, employment history)
• Communications records (email, WhatsApp, SMS logs)
• Digital identifiers (IP addresses, cookie IDs of website visitors)

13. Purposes for Processing (POPIA)

As described in the B&W Movers Privacy Policy.

14. Recipients / Categories of Recipients (POPIA)

As described in the B&W Movers Privacy Policy (Section 6).

15. Cross-Border Transfers (POPIA)

As described in the B&W Movers Privacy Policy (Section 7).

16. Security Safeguards

Technical: HTTPS, access controls, two-factor authentication, encrypted storage. Organisational: staff training, operator agreements, access on a need-to-know basis.

17. Availability of PAIA Forms

Form C (Request for Access to Record): available from inforegulator.org.za and from the Information Officer on request.