Customer service

Customer service is the provision of service to customers before, during and after a purchase. According to Turban et al. (2002), “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.” The importance of customer service may vary by product or service, industry and customer. The perception of success of such interactions will be dependent on employees “who can adjust themselves to the personality of the guest,” according to Micah Solomon. Customer service can also refer to the culture of the organization – the priority the organization assigns to customer service relative to other components, such as product innovation or low price. In this sense, an organization that values good customer service may spend more money in training employees than the average organization, or proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization’s ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. A customer service experience can change the entire perception a customer has of the organization.

Share:

Share on facebook
Share on twitter
Share on linkedin
Share on email
Share on whatsapp

More Posts

furniture removal

The How and Why of Furniture Removal

Answer: Furniture removal is the transfer of furniture from one location to another. There are multiple options when it comes to hiring a company for furnishing removal: if you’re looking to hold an event and don’t have access to a large enough vehicle, we recommend booking a van with lots of lift space.

B&W Movers Moving tips, tricks, and advice – moving tips for seniors

Get rid of everything You know that feeling when you’re so overwhelmed by the task of packing everything up and moving it all across town? You’ll have less stuff to pack away into boxes, less stuff to move with heavy lifting involved (both from place A-to-place B and also between floors), as well as having more freedom for creativity within your new space without any clutter weighing down on what could be done otherwise!

Furniture Removal Services: Moving Your Home

Our furniture removal services will make your moving experience a lot more manageable. Because we pride ourselves on understanding that a move is an emotional time for our clients, all of our furniture removals are done with care and professionalism so you never need to worry about any breakages or damages happening along the way.

moving companies near me

Moving companies are a necessity for any relocation or office furniture removals. B&W Movers And our top furniture removal company is: One of South Africa’s top cost-effective removal services doing both long-distance and local moves from small loads to grand pianos, this moving service takes the utmost care with your office moves.

Send Us A Message